If you've joined the session but can't hear the moderator, chances are your speaker settings just need a quick adjustment. Follow these steps to get connected:
Click the settings icon (the gear) in the top left corner.
Under "Audio and Video," you'll find a dropdown menu for your speakers — use this to choose which device you'd like to hear your audio from.
Click the x in the top right corner to close the window, and your settings will be saved automatically.
If your changes don't seem to take effect, try refreshing your browser.
If you’re still having trouble, reach out to us in the support chat—we’re here to help.