Skip to main content

I joined a group but can’t hear the moderator. What should I do?

Having trouble hearing the moderator? This article walks you through checking your device audio, selecting the right output, refreshing your browser, and using Chrome for the best experience.

Anthony Lee avatar
Written by Anthony Lee
Updated over 3 weeks ago
  1. Make sure your device volume is turned up and that the correct audio output is selected at the device level. Sometimes your sound may be routed to headphones or another device without you noticing.

  2. Refresh your browser. For the best experience, please use Chrome when joining live groups.

If you’re still having trouble, reach out to us in the support chat—we’re here to help.

Did this answer your question?