We know it's disappointing when a session you planned around gets canceled. We work hard to keep that from happening, and when it does, we want you to hear about it quickly and find another place to connect.
Why we stopped offering gift cards
In the past, we sent a digital gift card to members registered for a canceled session. Too often, those gift cards never arrived. Many members use a work email, and employer email systems frequently blocked the gift card message or sent it to the wrong place. That led to missing rewards, confusing errors, and extra frustration for the people it was meant to help.
Since we couldn't count on gift cards reaching you, we've stopped offering them for canceled sessions. We'd rather put our energy into making sure sessions happen and that you're well taken care of when one doesn't.
What happens when a session is canceled
You'll get a message letting you know the session is canceled.
The session will show as canceled in Cabana Live, so you won't be left waiting in an empty room.
What you can do instead
Find another session. Open Cabana Live and browse upcoming sessions. There are live sessions throughout the week on many topics.
Reach out to us. If a cancellation caused a problem for you, or you have questions, email [email protected] or message us in the app. We're happy to help.
Thank you for being part of Cabana. We're grateful you show up for yourself and for each other.